What is your exchange policy?
For over 60 years we have hand crafted our holsters and belts one at a time. We do not keep a larger inventory on hand. In fact, most of our products are made to the specifications requested by the customer. It is because of this manufacturing process that the following return guidelines must be adhered to:
Items must be returned in new and unused condition
Restocking fee may apply on certain items
Exchanges must be received within 20 days of receipt
Exchange policy does not include shipping fees
NO exchanges or refunds on items with custom changes
What happens if I order the wrong size belt?
No problem! Simply send the belt back along with a short note detailing how much larger or smaller the belt needs to be made. A restocking fee and return shipping fees will be billed to your credit card..
*This policy does not apply to items with custom changes.
Can I return custom items?
Although we have a pretty liberal return policy, custom items WILL NOT be accepted for an exchange, refund or credit. Items with custom changes are considered FINAL sales and are not eligible for return, exchange or refund. In addition, once the order has been processed, the order cannot be canceled.
Can I cancel my order?
Sure as long as your order has not been shipped we will gladly cancel it. Just send an email to firstname.lastname@example.org. If you do not receive a confirmation within 48 hours please contact us to make sure we received your request.
*This policy does not apply to rigs, holster, belts, or accessories with custom changes.